Compliments and complaints
Fortify Clinic is committed to delivering high-quality, safe, and patient-centred care. We welcome feedback from patients, NHS partners, and colleagues, as it helps us recognise good practice and identify opportunities for improvement.
Whether you would like to share a compliment or raise a concern, we encourage you to contact us so that we can respond appropriately.
Compliments
We value positive feedback and recognise the importance of acknowledging excellent care and professional practice. Compliments help us understand what we are doing well and allow us to share good practice with our teams.
If you would like to make a compliment about the care or service you have received, please contact us using the details below.
Complaints
If you are unhappy with any aspect of the service provided by Fortify Clinic, we take this seriously and encourage you to raise your concerns with us. We aim to handle all complaints openly, fairly, and in a timely manner.
Raising a concern will not affect your ongoing care, and all complaints are reviewed in line with our governance and quality frameworks.
How to contact us
To make a compliment or complaint, please email:
When contacting us, it may be helpful to include:
Your name and contact details
- Details of the care or service received
- The date and location of the service
- Any relevant information that may assist our review
- All feedback is treated confidentially and handled in accordance with data protection requirements.
Our commitment to You
Fortify Clinic is committed to being open, responsive, and accountable. We use feedback to improve our services, support learning, and maintain high standards of care across all clinical pathways.
We will acknowledge feedback promptly and, where appropriate, keep you informed of the outcome of any review.